Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To qualify for a change-of-mind return, the product must be:

• Unused, uninstalled and undamaged
• Unmodified, unpainted, uncut, undrilled and unwired
• In its original packaging
• Returned with all accessories, hardware, instructions and labels originally supplied
• Accompanied by an order number, receipt or other proof of purchase

How to Start a Return

Items sent without prior approval may not be accepted. Please do not send returns to our registered business address unless we specifically instruct you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If a product is damaged, defective, materially different from its description or not the item you ordered, contact us as soon as possible—preferably within 7 days of delivery.

Please provide:

• Your order number
• Clear photos or video showing the issue
• Photos of the shipping packaging and product label
• A description of the issue
• Relevant vehicle and installation details where applicable

After reviewing the information, we will work with you on an appropriate solution. Depending on the circumstances, this may include replacement parts, repair support, replacement, return or refund.

Requesting contact within 7 days helps us investigate shipping damage promptly but does not limit any rights that cannot legally be excluded.

Return Shipping Costs

For an approved change-of-mind or other non-quality return, the customer is responsible for return shipping costs and any related customs, brokerage, handling or import charges.

For a verified product defect, incorrect item or shipping damage, we will confirm the appropriate return or claim process. Depending on the location and circumstances, we may provide a prepaid return label, arrange an alternative solution or give specific shipping instructions.

Exceptions and Non-Returnable Items

The following products are generally not eligible for a change-of-mind return:

• Products that have been installed or used
• Products that have been painted, cut, drilled, modified or wired
• Products damaged through incorrect installation, misuse or unauthorized modification
• Custom-made, personalized or special-order products
• Electrical or electronic products that have been connected, installed or altered
• Hazardous materials, flammable liquids or gases that cannot be returned through standard shipping services
• Gift cards

Sale and clearance products may not be eligible for a change-of-mind return unless the product page or applicable promotion states otherwise.

Exchanges

The fastest way to receive a different product is to request a return for the item you have. Once the return is accepted, you may place a separate order for the replacement product.

If the issue relates to vehicle fitment, contact us before ordering the replacement. Please include your vehicle model, year, drivetrain, trim and photos of the installation area where applicable.

European Union 14-Day Cooling-Off Period

Where applicable, customers receiving goods in the European Union may cancel an eligible online purchase within 14 days after delivery, without providing a reason.

To exercise this right, contact us within the 14-day period and follow the return instructions we provide. Customers are normally responsible for the direct cost of returning change-of-mind goods unless we agree otherwise or applicable law requires us to cover the cost.

Returned products should be complete and, where reasonably possible, in their original condition and packaging. Handling beyond what is reasonably necessary to inspect the product may affect the refund where permitted by law.

Statutory exceptions may apply, including to custom-made or clearly personalized products. This cooling-off right is separate from your rights relating to faulty or misdescribed goods.

Australian Consumer Rights

For Australian customers, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

This 30-day change-of-mind policy is provided in addition to those statutory rights. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot legally be excluded.

Refunds

We will notify you after the returned product has been received and inspected, or after a product claim has been reviewed. We will then confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method where possible. We aim to submit approved refunds within 10 business days.

Your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@decisionmaker4x4.com.

Need Return Support?

Contact Decision Maker 4X4

Contact us before returning any product. Please include your order number and details of the return or product issue.

Start a Return Request

This store is operated by DECISION MAKER INTERNATIONAL (HK) LIMITED,
Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong.