FAQs

Tank Decision Maker is an online store specializing in TANK and GWM off-road vehicle parts, accessories, and modification products. We offer a wide range of items designed to enhance the performance, functionality, protection, and appearance of your vehicle.

To place an order, simply browse our website, choose the products you want, and add them to your cart. When you are ready to purchase, proceed to checkout, enter your shipping information and payment details, then confirm your order. If you encounter any issues during checkout, please contact our customer service team for assistance.

We may support various payment methods depending on your location and the available checkout options, such as credit or debit cards, PayPal, and other supported payment channels. Payment availability may vary by country, currency, and order details. If you cannot complete payment, please contact us at decisionmaker.service@gmail.com.

Our current average order processing time is usually 3–5 business days. This includes preparing the goods, checking the products, packing the order, and making the package ready for shipment. Delivery time depends on your location, shipping method, customs clearance, and local courier service.

Yes, we offer international shipping to many countries and regions. Shipping availability, shipping fees, and delivery time may vary depending on your destination, product size, product weight, and available logistics method. International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Currently, Tank Decision Maker is in trial operation. All after-sales issues, including returns, refunds, exchanges, damaged items, missing items, or order-related concerns, will be handled through negotiation based on the actual situation of each order. If you receive a defective, incorrect, or incomplete item, please contact us as soon as possible with your order number, product photos, package photos, and a clear description of the issue.

You can contact our customer service team by email at decisionmaker.service@gmail.com. For order-related inquiries, please include your order number, product name, vehicle model, and a clear description of your question so we can assist you more efficiently.

We focus on offering reliable TANK and GWM off-road vehicle accessories and modification products from selected suppliers and manufacturers. We aim to provide practical, functional, and quality products for vehicle owners. Please review the product description carefully before placing an order, and contact us if you need help confirming product details or compatibility.

Warranty coverage may vary depending on the specific product, supplier, and product category. Please refer to the product description for available warranty details. If warranty information is not listed, you can contact us before purchasing, and we will help confirm the details where possible.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available. Please allow some time for the tracking information to update after the package has been dispatched. If you need help checking your shipment status, please contact us.