Shipping Policy

Decision Maker 4X4 supplies GWM Tank 300, 400, 500 and 700 off-road parts to customers in supported free-shipping markets. This store is operated by DECISION MAKER INTERNATIONAL (HK) LIMITED, Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong.

Orders may dispatch from China, Hong Kong or available partner stock. Product prices include standard shipping to the supported countries listed below.

Supported free-shipping countries

Russia
Australia
New Zealand
Thailand
Kazakhstan
United Arab Emirates
Saudi Arabia
Uzbekistan
Kyrgyzstan
Tajikistan
Qatar
Kuwait
Oman
Bahrain
Malaysia

Shipping cost

For supported countries, standard shipping is included in the product price. At checkout, the available shipping method should display as Free Shipping where the destination is supported.

Processing and dispatch

Most in-stock small and medium items are prepared for dispatch within 2-5 business days after payment confirmation.
Large or oversized parts may require address and delivery-condition confirmation before dispatch.
Please provide a complete delivery address, phone number and fitment details when ordering to avoid delays.

Estimated transit time

Delivery time varies by country, customs processing and courier network. Most international orders take approximately 7-25 business days after dispatch. Remote areas, public holidays, customs checks and weather events can extend delivery time.

Oversized and heavy parts

Bumpers, roof racks, tire racks, auxiliary fuel tanks, tow kits, suspension parts, underbody protection and other heavy items may need dispatch confirmation before shipping. Standard shipping is still included in the product price for supported countries, but we may contact you to confirm delivery access, address accuracy or phone details.

Customs, duties and taxes

Product prices include standard shipping, but import duties, VAT/GST, customs fees, brokerage fees or local taxes charged by the destination country remain the customer's responsibility unless clearly stated otherwise at checkout.

Tracking and delivery issues

When tracking is available, we will provide tracking details after dispatch. If your parcel appears delayed, damaged or missing, contact us with your order number and delivery address so we can help investigate with the carrier.