Return & Refund Policy

Thank you for shopping with Tank Decision Maker.

Currently, Tank Decision Maker is in trial operation. All after-sales issues, including returns, refunds, exchanges, damaged items, missing items, or order-related concerns, will be handled through negotiation based on the actual situation of each order.

If you have any questions about your order, please feel free to contact our team at:

decisionmaker.service@gmail.com

Returns and Refunds

Because our store is currently in trial operation, return and refund requests will be reviewed case by case.

If you receive an incorrect, damaged, defective, or incomplete item, please contact us as soon as possible with your order number, product photos, package photos, and a clear description of the issue.

After receiving your request, our team will review the situation and provide a suitable solution, which may include replacement, partial refund, return arrangement, or other after-sales support depending on the actual circumstances.

Order Issues

Please contact us if you experience any of the following issues:

Incorrect item received
Damaged product received
Missing items in the package
Product quality concerns
Shipping or delivery problems
Order cancellation or modification requests
Other after-sales questions

Important Notes

Please do not return any products without contacting us first.

Unauthorized returns may not be accepted or processed.

Customers are responsible for providing accurate order information and clear evidence when submitting an after-sales request.

Refund Processing

If a refund is approved, it will be processed back to your original payment method where possible.

The actual time for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

Contact Us

For any return, refund, or after-sales questions, please contact us:

Tank Decision Maker
Email: decisionmaker.service@gmail.com