Return & Refund Policy
We want every customer to order with clear expectations. Please check fitment, product photos and installation requirements before purchase. If you are unsure whether a part suits your GWM Tank model, contact us before ordering.
This store is operated by DECISION MAKER INTERNATIONAL (HK) LIMITED, Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong.
30-day unused returns
- You may request a return within 30 days of delivery for eligible unused items.
- Returned items must be unused, uninstalled, undamaged and in original packaging with all accessories included.
- Please contact us for approval before sending any item back. Returns sent without approval may not be accepted.
Quality issues or transit damage
If an item arrives damaged, defective or materially different from the product description, contact us within 7 days of delivery. Please include your order number, clear photos or video of the issue, packaging photos and any relevant installation details. We will review the case and offer a suitable solution, which may include replacement parts, repair support, refund or return.
Return shipping responsibility
- For non-quality returns, the customer is responsible for return shipping costs and any related customs or handling fees.
- For verified product quality issues or shipping damage, we will work with you on the appropriate return or replacement arrangement.
Items with return limits
Installed, used, modified, painted, cut, wired, damaged, custom-order and electrical items may not be eligible for return unless there is a verified quality issue. Products damaged by incorrect installation, misuse, off-road impact, accident or unauthorized modification are not covered.
Refunds
Approved refunds are processed after the returned item is received and inspected, or after a claim is otherwise approved. Refunds are issued to the original payment method where possible. Payment processors and banks may take additional time to post the refund.
How to request support
Contact us by WhatsApp, Telegram, WeChat or email with your order number, product name and photos or video showing the issue. Do not return any product until we confirm the return address and process.