Privacy Policy
DECISION MAKER INTERNATIONAL (HK) LIMITED operates this store under the Decision Maker 4X4 / Decision Maker 4X4 Tank Works brand. Our address is Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong. This Privacy Policy explains how we collect, use and protect personal information when you visit our store, place an order or contact us for support.
Information we collect
- Contact details such as name, email, phone number, billing address and shipping address.
- Order details such as purchased products, order number, payment status, delivery country and tracking information.
- Vehicle and fitment information you choose to provide, such as model, year, trim, drivetrain and photos of the installation area.
- Website and device information such as IP address, browser type, device type, pages visited and cookie data.
- Support messages sent through email, WhatsApp, Telegram, WeChat or website forms.
How we use information
- To process orders, payments, shipping and returns.
- To confirm product fitment and delivery details before dispatch.
- To provide customer support and after-sales service.
- To prevent fraud, protect the store and comply with legal obligations.
- To improve product information, website experience and marketing where permitted.
Sharing information
We may share the information necessary to complete your order with Shopify, payment processors, logistics providers, fulfillment partners, customer support tools and other service providers. We do not directly store full payment card numbers.
International processing
Because we serve customers across multiple countries and dispatch internationally, your information may be processed in countries different from your country of residence. We use reasonable measures to protect personal information during processing and transfer.
Cookies and analytics
Our website may use cookies and similar technologies to support checkout, remember preferences, analyze traffic and improve store performance. You can manage cookies in your browser settings, but some functions may not work correctly if cookies are disabled.
Your choices
Depending on your location, you may request access, correction or deletion of your personal information, subject to legal and order-record requirements. To make a privacy request, contact us through the Contact page or email decisionmaker.service@gmail.com.
Security
We take reasonable steps to protect personal information. However, no online transmission or storage method is perfectly secure. Do not send passwords, full card numbers or sensitive payment credentials through chat or email.
Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page.