Payment Issues
If checkout or payment does not complete, follow the steps below before placing a second order.
This store is operated by DECISION MAKER INTERNATIONAL (HK) LIMITED, Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong.
Payment methods
Available payment methods are displayed securely at checkout and may vary by country, device and browser. Depending on availability, checkout may offer major credit or debit cards and accelerated options such as Shop Pay, Apple Pay or Google Pay.
Currency
Prices and checkout currency are determined by your selected country or region and Shopify Markets. Please confirm the currency and final order total shown at checkout before paying. Your bank or card provider may apply its own currency conversion or international transaction fees.
Common fixes
- Check that your billing address, phone number and email match your card or payment provider's records.
- Confirm that your card or payment method allows online and international purchases.
- Complete any bank verification or authentication request shown during checkout.
- Try a different supported payment method, browser or device, or retry after 10 minutes.
- Before trying again, check whether an order confirmation was created to avoid placing a duplicate order.
Payment safety
Complete payment only through our secure Shopify checkout. We do not ask customers to send full card numbers, passwords, security codes or private payment credentials through chat or email.
Contact us
If the issue continues, contact us with your cart contents, country, payment method type and a screenshot of the error message. Do not include full card numbers, passwords, security codes or private payment credentials.