Payment Issues

If checkout or payment does not complete, try the steps below before placing a second order.

This store is operated by DECISION MAKER INTERNATIONAL (HK) LIMITED, Room D18, 3/F, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong.

Currency

The store base currency is USD. Local currency display may depend on Shopify Markets, the buyer's country and the payment gateway. If local currency conversion is unavailable, checkout may continue in USD.

Common fixes

  • Check that your billing address, phone number and email match your payment provider's records.
  • Confirm that your card, PayPal account or payment provider allows international online purchases.
  • Try a different browser, clear checkout cache, or retry after 10 minutes.
  • If the payment was declined, contact your card issuer or PayPal for the exact reason.

Payment safety

We do not ask customers to send full card numbers, passwords, security codes or private payment credentials through chat or email. If you receive a suspicious payment request claiming to be from us, contact us through the Contact page before paying.

Contact us

If the issue continues, contact us with your cart contents, country, payment method type and a screenshot of the error message. Please do not send full card numbers, passwords, security codes or private payment credentials.

FREE shipping

Standard shipping is included in product prices for supported countries.

Customer service

Fitment support for GWM Tank 300, 400, 500 and 700 parts.

Supported markets

Russia, Australia, New Zealand, Thailand, Malaysia, Central Asia and Gulf countries.

Secure payment

Checkout is protected by Shopify and supported payment providers.